Effective date: 2 November 2026
This Privacy Policy explains how Kubera Freight (“we”, “us”, “our”), a proprietorship of Srikant Kumar Suraj based in Patna, Bihar, collects, uses and protects personal information when you visit kuberafreight.com or use our services. We handle personal data in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable.
1. Information we collect
- Information you give us: name, phone number, email, pickup and delivery addresses, details of goods, and GSTIN or business details when you request a quote, book a service or contact us (by phone, WhatsApp, email or this website).
- Consignee details: name, phone and address of the person receiving the goods, which you provide so we can deliver.
- Technical information: basic data such as IP address, browser type, pages visited and cookies, collected automatically when you browse the website.
2. How we use your information
- To prepare quotes, arrange pickup, transport and delivery, and keep you updated.
- To issue invoices and meet GST, tax and other legal obligations.
- To respond to queries, complaints and claims.
- To keep the website secure and understand how it is used so we can improve it.
We do not sell or rent your personal information.
3. Sharing of information
We share information only as needed to provide our services — for example with drivers, transport partners or warehouses handling your consignment, with service providers that host or secure this website, and with government authorities where required by law.
4. Cookies and third-party services
This website uses cookies and services such as WordPress/Jetpack, website security tools and an embedded Google Map. These providers may collect technical data under their own privacy policies. You can block or delete cookies in your browser settings; some features may not work properly if you do.
5. Data retention and security
We keep personal information only as long as needed for the purposes above or as required by law (for example, tax records). We take reasonable technical and organisational measures to protect it, but no method of transmission or storage is completely secure.
6. Your rights
You may ask to access, correct or delete your personal information, or withdraw consent where processing is based on consent, subject to our legal record-keeping obligations. To do so, contact us using the details below.
7. Contact / Grievance Officer
Srikant Kumar Suraj, Proprietor, Kubera Freight
Flat No. 103, B Block, Jagdeep Mansion, Road No. 4, Gandhi Nagar, Ashiana Nagar, Patna – 800025, Bihar
Phone: +91 62007 69893 · Email: info@kuberafreight.com
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its effective date.