Effective date: 2 November 2026
This policy explains how cancellations and refunds work for bookings with Kubera Freight. Specific terms agreed in writing for a booking will take priority over this general policy.
1. Cancellation by the customer
- More than 24 hours before scheduled pickup: full refund of any advance paid.
- Within 24 hours of scheduled pickup: refund of the advance after deducting reasonable costs already incurred (such as vehicle reservation, labour or packing material).
- After the vehicle has reached the pickup location or goods have been loaded: charges for the trip and work already done are payable; any balance of the advance will be refunded.
2. Cancellation by Kubera Freight
If we have to cancel a confirmed booking for reasons on our side, we will try to arrange an alternative. If that is not possible, any advance paid will be refunded in full.
3. How to cancel
Call or WhatsApp +91 62007 69893, or email info@kuberafreight.com, with your name and booking details. The time we receive your message is used to decide which rule above applies.
4. Refund timeline
Approved refunds are processed within 7 working days to the original payment method or by bank transfer/UPI to the account you provide.
5. Damage or shortage claims
Claims for loss, damage or shortage of goods are not refunds and are handled under our Terms & Conditions. Please report them in writing within 7 days of delivery.